Columbus Regional Airport Authority
  • 22-Aug-2019 to 21-Sep-2019 (EST)
  • Parking & Ground Transportation
  • Columbus, OH, USA
  • Hourly
  • Full Time


Responsible for leading the auditing of long-term staffing and valet, taxi and shuttle, or parking and ground transportation revenue.  Monitors all parking operations and adherences to associated contracts, policies and procedures. Responsibilities include leading frequent audits, compliance review, and financial and budget preparation.



The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

  • Monitors the on-airport shuttle operation and the taxi/ground transportation operation to ensure policies and procedures are adhered to and contractual obligations are met.
  • Leads the quarterly audits of the Shuttle Contractor, Taxi Contractor, Long Term Staffing, and Valet Operations.
  • Evaluates all commercial ground transportation permit applications, issues permits, and monitors ongoing compliance of companies with requirements (i.e. insurance, ADA, Title VI, etc.); leads the team in standardization of all permit items, ensuring consistency.
  • Performs field audits of LT-Staffing, Valet, Shuttle, Taxi, TNC (Transportation Network Company, i.e. Uber/Lyft), staff and commercial vehicles; runs analysis on data to provide to management.
  • Ensures written policies and procedures are developed, implemented, and followed; acts as the lead to review all proposed changes and updates before they go to management.
  • Maintains current and accurate records of all aspects related to LT-Staffing, Valet Shuttle and Taxi contractors, as well as commercial GT operators and TNCs; runs reports and performs analytics when needed on the information.
  • Oversees and leads all Landside Snow Removal Operations (Parking Facilities) of the parking contractor, contracted staff, and snow contractor.
  • Assists in annual budget preparation; leads the compiling and review of all budget information before presented to management for final review.
  • Participates in all department projects and initiatives; often acting as the lead.
  • Identifies, evaluates, qualifies, and assists in implementing business partner and vendor relationships.
  • Assists management in responding to customer service issues, including reviewing customer refund requests, hearing customer complaints, and providing resolutions.
  • Performs related work as required.



Required Education and Experience

  • Associate's Degree in Business Management, Operations & Logistics, Accounting, Finance, or a related field
  • Three (3) to five (5) years in parking and/or ground transportation

Required Licenses or Certifications

  • Must possess and maintain a valid Ohio driver's license, in good standing



Work requires the occasional direction of contracted staff or temporary employees.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This varies dependent on the areas of responsibility.  The revenue auditing position is generally sedentary. The areas of LT-Staffing, Valet, Shuttle, Taxi and Ground Transportation split time in the field and with desk work.



Knowledge of:

  • CRAA rules and regulations
  • Financial processes and methods
  • Parking, Valet, and Ground Transportation operations
  • Current policies, procedures, and contracts for the Parking, Valet, Shuttle and Taxi operations
  • Automobile maintenance in order to effectively audit shuttle maintenance records
  • Regulations applicable to ground transportation operations, including ADA, USDOT, PUCO, City of Columbus Vehicle for Hire Board, etc.
  • Airport rules and regulations
  • PCI Security Standards and Compliance
  • Parking Access and Revenue Control Systems
  • Auditing practices and revenue control
  • Principles and practices of basic bookkeeping
  • Modern office procedures, methods and computer equipment

Skill in:

  • Customer service
  • Planning and organization
  • Microsoft Office Suite
  • Revenue reporting and reconciliation
  • Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
  • Performing a variety of duties, often changing from one task to another of a different nature
  • Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios

Ability to:

  • Read and understand complex operating agreements
  • Read and understand contracts and service agreements
  • Collect and analyze both financial and performance metric data
  • Evaluate permit applications
  • Effectively speak, write and understand the English language
  • Meet schedules and deadlines of the work
  • Understand and carry out oral and written directions
  • Accurately organize and maintain paper documents and electronic files
  • Maintain the confidentiality of information and professional boundaries
  • Contribute to a positive work environment by demonstrating CRAA's Core Values
  • Foster accountability, continuous improvement, effective problem solving and decision making, and managing change


Columbus Regional Airport Authority is an Equal Opportunity Employer. CRAA does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Columbus Regional Airport Authority
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